synchronise your vehicle with your My Renault app
synchronise your vehicle
download MyRenault App and create account
create Driver Profile (in car) and follow infotainment prompts. (must have active Google account)
for best functionality enable “Get hands-free help with Hey Google” option
enter vehicle VIN number on MyRenault app
select “connecting the vehicle” prompt on MyRenault app
request a code and enter code showing on infotainment screen
synchronization complete
control your Renault from your smartphone
Save time with our remote commands and information. From your home, set the temperature, activate lights & horn, locate your Renault, and much more*.
*option available depending on the vehicle version
find your vehicle
activate the lights to easily find your Renault
keep track of your battery’s range
plan your charges and access your charging history
locate your vehicle
quickly locate your Renault on the map and view nearby points of interest
program remote pre-conditioning
and set the temperature in your cabin
view the information about your Renault
check your vehicle’s mileage and range remotely
contact our experts
Do you have any questions or want to receive assistance regarding your Renault vehicle? Get help at any time.
Renault customer support
Do you have a question? Our Customer Care team are here for you on 1800 009 008
Renault Assistance
Have you had a breakdown? Contact Renault Roadside Assistance 24/7 on 1800 009 008.
start your My Renault experience
Step into the Renault world right now in just 4 easy steps.
download the app on the
App Store or Google Play
create a My Renault account in app
add your vehicle to
the app
synchronise your vehicle
with your My Renault
mobile app
My Renault app functions
| Function | Koleos | Duster 4×2 | Duster 4×4 Mild Hybrid | Arkana | Arkana Hybrid | Kangoo | Kangoo E‑Tech | Trafic Master | New Master | Megane E‑Tech | Scenic E‑Tech | New Master E‑Tech | Symbioz |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vehicle details | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mileage | ✓ | ✓ | ✓ | ||||||||||
| Vehicle location on map | ✓ | ✓ | ✓ | ||||||||||
| Activate lights / horn | ✓ | ✓ | ✓ | ||||||||||
| Remote cabin pre-conditioning | ✓ | ✓ | ✓ | ||||||||||
| Battery level & electric range | ✓ | ✓ | ✓ | ||||||||||
| Charging status & charge history | ✓ | ✓ | ✓ | ||||||||||
| Remote charging (start / schedule) | ✓ | ✓ | ✓ | ||||||||||
| Reachable area (EV radius map) | ✓ | ✓ | ✓ | ||||||||||
| V2L / Power to Object status | ✓ | ✓ | ✓ | ||||||||||
| Firmware Over The Air (FOTA) technology | ✓ | ✓ | ✓ | ✓ |
*Availability of the features presented depends on the model of the vehicle, its type of connectivity, your subscription to a connected services contract and the date of first registration.
To use Connected Services you need a smartphone with compatible iOS or Android operating system. Connecting a smartphone to use the services should only be done when the car is parked safely. Services may be subject to mobile network coverage and additional charges. Users should follow road safety regulations when using the system and always be in control of the vehicle.
My Renault connected services, Google Automotive Services (GAS), Google Maps and Google Assistant connected services are provided free of charge for 5 years from the date of delivery of your vehicle. Google, Android Auto, Google Maps, Google News, Waze and other brand names are all trademarks of Google LLC. To use My Renault connected services, you will need a compatible smartphone, a Google account for some apps, and an internet connection (which may incur data charges). Services may be affected by mobile network coverage.